Miscommunications in the Workplace Essay

Recently we nurse had twain of our retailers contact us with problems regarding shipments they engender received or have failed to receive. I roll in the hay this is not the first sequence this has happened still I would like to minimize the possibilities of it happening again. It seems the root of our problem is miscommunication in the work ship. As a shipping theatre director that has seen this kind of issue before in past work experiences and I believe I know what we fag do to solve our breakdown in communication between the various departments, retailers, and co-workers. As chief financial officer I know you give see this proposal can benefit the company both financi onlyy and operationally.First, I propose that the company implement a required form of communication. I believe give sort written notes argon a thing of the past and that we should upgrade our communication requirements to electronic mail. If we had an e-mail provided policy we could have record of all co mmunication on file without the risk of losing a post-it note. e-mail also implys the option of a read receipt, which earmarks the user to know when the receiver has opened and read the essence or if they have not seen the meat yet and another(prenominal) form ofcommunication, such(prenominal) as a phone call, might be required to meet a deadline. The policy might also include that all e-mails must receive a reply no matter how simple the message.I can head a short meeting at the end of the day to cover the implementation of this plan. The theme here is to eliminate hand written notes as well as informal communication such as instant messengers and social network communications. We will need to upgrade a few of the employees company cell phones and instruct them on how to use e-mail on these devices. Even though e-mails are good for keeping a history of communications, public relations expert Lisa Elias states, When delivering delicate information, pick up the phone. A gentle tone of voice can soften bad news or run warmth and caring, whereas an email or text can easily be misconstrued, (Kouremetis 2013).Although e-mail can jock eliminate the outside forms of communication, another possible resolution would be to implement task management bundle into the office. This alone may solve the issue. There are many different task management programs getable but one that has caught my eye is AtTask, which is used by corporations such as HBO, Samsung, and Adobe. AtTask will allow us to run a free trial of the software prior to purchasing and claims the product will allow us to see what is going on with our projects, if we are on date, and when it will be done ( operate, 2012).You will even have access to the task manager to see what is going on in our shipping bay. AtTask even has an integrated communications technology that allows for instant messaging between co-workers and a notes formation for the client list. That way, if one person speaks with a clien t of ours and they request a change to their order he can enter the message in the clients message folder and we can all receive the notification straight to our smart phones and computers.Even though, task management software will in conclusion benefit company wide communication, another area that lacks focus is education on the subject matter of the workplace. A few of these men have worked here for over ten years and they know any part number by memory, but communication technology is outgrowing these few at a quick pace. On the other end of thespectrum, these younger men have keen senses of current technological advancements, but they could use some more time in learning the step-by-step carry throughes we face on a daily basis. I propose that we run a workshop meeting once every two weeks for a total of eight weeks to teach the young ones about the process of shipping from us, the supplier, to the consumer/retailer.This workshop could perhaps be run during hours if the tim e comes available, but will most likely need to take place on Saturday from 1200 p.m. until 200 p.m. The instructors will be chosen from 3 of our most experienced workers who will earn overtime from these extra hours. A separate workshop on communication technology for the employees that have been here should happen once a week for an hour, probably on Wednesday evenings after work. The employees will be eligible for overtime with this extra hour on the job. I believe that being educated on the subject matter of the workplace is vital to our success.In addition to knowledge of the workplace being significant, another part of the communication process that has lacked in certain areas is feedback. Feedback is one of the four major communication functions (Belch 2012). It is the fundamental to knowing your communication was successful. We need to emphasize in the training process that it is okay to ask questions. I have seen it happen before where someone is afraid to ask a question f or fear of censure only to have to go back re-work what has been done. Asking the right questions can help us to do it right the first time (D.I.R.T.Fi.T.). I feel the previously mentioned workshops would be a great time to re-emphasize the importance of asking questions. Also, as mentioned in the first proposal, all e-mails must receive a reply or they will be followed up with a phone call.We must remember that sometimes in order to receive feedback it must be asked for. After explaining a work order or process it is vital to ask, Do you understand? or Do you have any questions for me? Another way of obtaining feedback would be through face-to-face technology. With our smartphones and office computers we can send a more personal message with FTF video conferencing. Google Hangouts are part of the Google suite of applications that support multi-party video chat as well as other Google applications including Sketch-UP, Docs, Spreadsheets, Presentations, and screen sharing and these types of technologies are being recommended asteaching formats to doctors and professors around the globe (Roseth, 2013).In conclusion, I do believe there is work to be done in regards to the communication process in the workplace. I have proposed four strategies to minimize the possibility of future communication breakdowns. Please do not hesitate to contact me with any questions you may have. You may decide to choose one or to integrate all four, the choice is yours, but I do ask that you please take your time in considering the possibilities and I do trust you will choose what is best for the company.ReferencesBelch, G. E., & Belch, M. A. (2012). Advertising and Promotion An integrated Marketing Communications Perspective, 9th Edition. New York, NY McGraw-Hill/Irwin.Kouremetis, D. (2013). Choosing Communication Methods Wisely for Your Small Business. Forbes. Retrieved from http//www.forbes.com/sites/denakouremetis/2013/01/28/choosing-communication-methods-wisely-for-your-small-b usiness/Roseth, C. (2013). Blending Synchronous personal and Computer-Supported Cooperative Learning in a Hybrid Doctoral Seminar. Techtrends Linking Research & Practice To Improve Learning, 57(3), 54-59. function. (2012). AtTask software services retrieved from http//www.attask.com/services